Policies

Museum Policies

Membership Policies

• Photo identification is required to use your membership card.
• Your membership’s free admission excludes scheduled group visits like field trips, parties, and some special events.
• Memberships are not refundable, transferable, or redeemable for cash.
• Memberships are designed to be used by one family and may not be loaned or used by those not named on the membership.
• Memberships sold as part of a promotion may be subject to different tax-deductibility.
• All Adults (ages 16+) must be accompanied by a child
• View Membership FAQs

 

 

General Museum Policies

• All Adults (ages 16+) must be accompanied by a child.
• All Children must be accompanied by an adult.
• No food permitted on the Museum floor.
• Latex balloons are not permitted in the Museum.
• Parties are not permitted in the Café space or exhibit areas.
  A party reservation is required to host your celebration.
• Mask are optional.
• View Visitation FAQs

 

Behavior Expectations

 

Be kind. DCM is committed to providing a safe, respectful, and inclusive environment. DCM expects appropriate behavior from ALL persons.

Refrain from the following: This list is not exhaustive but is meant to provide examples. 

• Using offensive, abusive, or threatening language and behavior
• Fighting, either verbally or physically
• Destroying property intentionally 
• Wearing clothing depicting obscene messages through language or graphics 

 

Any behavior deemed inappropriate may result in dismissal from the Museum building or DCM remote programs with no refund of any purchased ticket and/or cancellation of Museum membership with no refund.

 

 

Party Policies

• The use of latex balloons, confetti, silly string, glitter, sequins, or similar products is prohibited in the Museum.
• Sternos and/or electric heating devices are not permitted.
• Parties are not permitted in the Café space or exhibit areas. A party reservation is required to host your celebration.
• Popcorn is not permitted.
• Alcohol is not permitted.
• There is an adult to child ratio of 1:6 per visit.
• $100 deposit required at the time of booking to hold your date and time.

 

 

Explorer Store Return Policies

• Returns/exchanges will only be accepted for unopened products with a receipt.

 

 

Field Trip Policies

• Free admission and discounts for members do not apply to group visits/field trips.
• Groups that come to the Museum with less than the minimum group size of 20, will still be charged for that minimum requirement.
• Reservations must be made at least two weeks in advance.
• Groups arriving without prior reservations will be charged General Admission prices.
• DCM reserves the right to turn away groups that do not comply with the minimum 1:6 adult to child ratio.
• If client must cancel, deposit will be moved to a future date within 30 days of original date otherwise deposit will be forfeited.
• If DCM must cancel a field trip due to changes in COVID policies, a full refund will be issued.