Membership FAQ - DuPage Children's Museum

Membership FAQ & Policies

Do members have to make reservations before visiting the Museum? 

Yes. At this time we are requiring all guests, members and non-members, to make reservations to visit DCM to ensure we are staying within current capacity limits. 

To receive your member benefit of free admission, please make sure you are signed in on the sales screen. Register and Sign In are located in the upper right hand corner of the sales screen on a desktop or upper left hand corner on mobile.

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MEMBERSHIPS THAT WERE FROZEN DURING TEMPORARY COVID CLOSURE

When will my membership be reactivated? 

All memberships that were active on Friday, March 13, 2020 will be reactivated with our reopening. Membership expirations have been adjusted for time lost due to our Covid closure so that you receive your full year of member benefits. New digital membership cards are being sent Monday, May 24 – Wednesday, May 26 to the email that was provided when you purchased your membership.

 

How will I know my new expiration date? 

New digital membership cards are being sent Monday, May 24 – Wednesday, May 26 to the email that was provided when you purchased your membership. The email that is being sent and your digital membership card shows your new expiration date. You can also view a membership extension chart HERE.

 

What if I never received an email with my digital membership card? 

The email will come from memberships@dupagechildrensmuseum.org. Please check your spam folder. If you are unable to find an email, please complete this webform: dupagechildrens.org/membership-inquiry.

 

I received a gift membership that I never used, what should I do? 

Gift memberships do not begin until your first visit to redeem the gift. To schedule your first visit, you will need to call 630.637.8000 or email memberships@dupagechildrensmuseum.org to make your reservation. Please make sure you have your gift membership information available.

 

DIGITAL MEMBERSHIP CARDS

How will I use my digital membership card? 

Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a barcode. Simply show your digital membership card to our staff at the Guest Experience desk to take advantage of your membership benefits.

 

How do I receive my digital membership card? 

Digital membership cards will be sent to the primary email address of each active Member (if you don’t see the email in your inbox, please check your spam folder). You will need to open this email on your mobile device and follow the instructions to download the card. Click on the appropriate link to store the card in your phone’s wallet app.

 

What if I don’t have an email/mobile device? 

Printed Membership Cards are available upon request. Please complete this webform: dupagechildrens.org/membership-inquiry. Reprints will have associated costs.

 

I am not sure I received my digital card. Can you send it again? 

Yes! Please complete this webform: dupagechildrens.org/membership-inquiry and we can resend the email for you to download and enjoy your digital membership card. You may also want to check the Junk, Spam, and Unwanted folders of your email. The email will come from memberships@dupagechildrensmuseum.org.

 

Will all listed adults/members on the membership receive a digital membership card? 

Yes, for Family level and above, each ADULT Member listed on the membership will receive a unique digital membership card via email. If a membership with two members has only one email address on record, then both digital membership cards will be sent to this email address. Members can then forward the email or use the share feature of the wallet app to ensure that their spouse receives their digital membership card.

 

What if I prefer a physical membership card? 

By default, all Members will now receive a digital membership card sent to the email address you provide. If you need a physical membership card, please complete this webform: dupagechildrens.org/membership-inquiry.

 

Can I update the email address(es) associated with my membership? 

Yes! Please complete this webform: dupagechildrens.org/membership-inquiry to update your information. Please also review and update your contact information as you renew your membership.

 

Will I still need to show my Photo ID with my digital card? 

Yes. The safety of our members is very important to us, and we want to ensure that no one else is using your membership benefits.

 

How will my reciprocal benefits work when visiting other museums? 

If your membership level comes with reciprocal benefits, your digital membership card will display either the ACM logo, CLIMB logo, or both. Simply show your digital membership card & matching photo ID at participating museums to receive reduced admission! 

*While DCM and other partner museums are transitioning from being closed due to covid, other steps may be necessary to visit other institutions. Please check their website or call the museum you intend to visit beforehand.

 

MEMBERSHIP POLICIES

  • Photo identification is required to use your membership card.
  • Your membership’s free admission excludes scheduled group visits like field trips and parties.
  • Memberships are not refundable, transferable, or redeemable for cash.
  • Memberships are designed to be used by one family and may not be loaned or given to anyone else.
  • Memberships sold as part of a promotion may be subject to different tax-deductibility.
  • All Adults (ages 16+) must be accompanied by a child.