Policies

Museum Policies

Membership Policies

• Photo identification is required to use your membership card.
• Your membership’s free admission excludes scheduled group visits like field trips, parties, and some special events.
• Memberships are not refundable, transferable, or redeemable for cash.
• Memberships are designed to be used by one family and may not be loaned or used by those not named on the membership.
• Memberships sold as part of a promotion may be subject to different tax-deductibility.
• All Adults (ages 16+) must be accompanied by a child
• View Membership FAQs

 

General Museum Policies

• All Adults (ages 16+) must be accompanied by a child
• All Children must be accompanied by an adult
• No food permitted on the Museum floor
• Latex balloons are not permitted in the Museum
• Mask are optional
• View Visitation FAQs

 

Party Policies

• The use of latex balloons, confetti, silly string, glitter, sequins, or similar products is prohibited in the Museum.
• Sternos and/or electric heating devices are not permitted.
• Popcorn is not permitted.
• Alcohol is not permitted.
• There is an adult to child ratio of 1:6 per visit.
• $100 deposit required at the time of booking to hold your date and time.

 

Explorer Store Return Policies

• Returns/exchanges will only be accepted for unopened products with a receipt.

 

Field Trip Policies

• Free admission and discounts for members do not apply to group visits/field trips.
• Groups that come to the Museum with less than the minimum group size of 20, will still be charged for that minimum requirement.
• Reservations must be made at least two weeks in advance.
• Groups arriving without prior reservations will be charged General Admission prices.
• DCM reserves the right to turn away groups that do not comply with the minimum 1:6 adult to child ratio.
• If client must cancel, deposit will be moved to a future date within 30 days of original date otherwise deposit will be forfeited.
• If DCM must cancel a field trip due to changes in COVID policies, a full refund will be issued.