Policies - DuPage Children's Museum

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Policies

Museum Policies

Membership Policies

  • Photo identification is required to use your membership card.
  • Your membership’s free admission excludes scheduled group visits like field trips, parties, and some special events.
  • Memberships are not refundable, transferable, or redeemable for cash.
  • Memberships are designed to be used by one family and may not be loaned or used by those not named on the membership.
  • There is a $5 administrative fee for changes or to replace lost cards.
  • Memberships sold as part of a promotion may be subject to different tax-deductibility.
  • All Adults (ages 16+) must be accompanied by a child
  • View Membership FAQs

 

General Museum Policies

  • All Adults (ages 16+) must be accompanied by a child
  • All Children must be accompanied by an adult
  • No food permitted on the Museum floor
  • Latex balloons are not permitted in the Museum
  • Mask are optional
  • View Visitation FAQs

 

Party Policies

  • The use of latex balloons, confetti, silly string, glitter, sequins, or similar products is prohibited in the Museum.
  • Sternos and/or electric heating devices are not permitted.
  • Popcorn is not permitted.
  • Alcohol is not permitted.
  • There is an adult to child ratio of 1:6 per visit.
  • $100 deposit required at the time of booking to hold your date and time.

 

Explorer Store Return Policies

  • Returns/exchanges will only be accepted for unopened products with a receipt.

 

Field Trip Policies

  • Free admission and discounts for members do not apply to group visits/field trips.
  • Groups that come to the Museum with less than the minimum group size of 20, will still be charged for that minimum requirement.
  • Reservations must be made at least two weeks in advance.
  • Groups arriving without prior reservations will be charged General Admission prices.
  • DCM reserves the right to turn away groups that do not comply with the minimum 1:6 adult to child ratio.
  • If client must cancel, deposit will be moved to a future date within 30 days of original date otherwise deposit will be forfeited.
  • If DCM must cancel a field trip due to changes in COVID policies, a full refund will be issued.