Policies - DuPage Children's Museum

Policies

Museum Policies

Membership Policies

  • Photo identification is required to use your membership card.
  • Your membership’s free admission excludes scheduled group visits like field trips and parties.
  • Memberships are not refundable, transferable, or redeemable for cash due to their tax-deductible status.
  • Memberships are designed to be used by one family and may not be loaned or given to anyone else.
  • There is a $5 administrative fee for changes or to replace lost cards.
  • Memberships sold as part of a promotion may be subject to different tax-deductibility.
  • All Adults (ages 16+) must be accompanied by a child
  • No food permitted on the Museum floor

 

General Museum Policies

  • All Adults (ages 16+) must be accompanied by a child
  • No food permitted on the Museum floor

 

Party Policies

  • The use of latex balloons, confetti, silly string, or similar products is prohibited in the Museum.
  • There is an adult to child ratio of 1:6 per visit
  • Alcohol is not permitted.
  • $100 deposit required at the time of booking to hold your date and time.

 

Explorer Store Return Policies

We’ll gladly accept returns of new items in original packaging with all parts, manuals, and accessories included within 30 days of purchase.

  • With receipt: refunds will be given in the form of tender provided at the time of purchase.
  • Without a receipt: refunds will be given in the form of a DCM gift card.
  • We reserve the right to decline returns without a receipt.

 

Field Trip Policies

  • Free admission and discounts for members do not apply to group visits, including Field trips and Learning Labs. Reservations must be made at least two weeks in advance of the visit and require a 20% deposit upon booking.
  • Field trips require a ratio of at least 1 chaperone to 6 children. In order to maintain a safe environment, we reserve the right to turn away groups that do not comply with the minimum 1:6 adult to child ratio.
  • Groups arriving without prior reservations will be charged General Admission prices.