Membership FAQ & Policies

Do members have to make reservations before visiting the Museum? 

Pre-Registration is recommended to guarantee Museum admission. Walk-ins are welcome; however, if the Museum reaches capacity, there may be a wait for admission.  

To get your tickets online and receive your member benefit of free admission, please make sure you are signed in on the sales screen. Register and Sign In are located in the upper right hand corner of the sales screen on a desktop or upper left hand corner on mobile.

 

 

DIGITAL MEMBERSHIP CARDS

How will I use my digital membership card? 

Your digital membership card is unique to your membership and displays your name, membership level, expiration date, and a barcode. Simply show your digital membership card and photo ID to our staff at the Guest Experience desk to take advantage of your membership benefits.

 

How do I receive my digital membership card? 

Digital membership cards will be emailed to the Primary Member on the Membership (if you don’t see the email in your inbox, please check your spam folder). You will need to open this email on your mobile device and follow the instructions to download the card. Click on the appropriate link to store the card in your phone’s wallet app.

 

What if I don’t have an email/mobile device? 

Printed Membership Cards are available upon request at the Museum’s front desk.

 

I am not sure I received my digital card. Can you send it again? 

Yes! Please complete this webform: dupagechildrens.org/membership-inquiry and we can resend the email for you to download and enjoy your digital membership card. You may also want to check the Junk, Spam, and Unwanted folders of your email. The email will come from [email protected].

 

Will all listed adults/members on the membership receive a digital membership card? 

For the Family Play level membership and above, each ADULT member listed on the membership will have their own unique digital membership card. The digital membership cards will be emailed to the Primary Member who can then forward the email or use the share feature of the wallet app to ensure the other adult(s) on their membership receive their digital membership card.

 

What if I prefer a physical membership card? 

By default, all Members will now receive a digital membership card sent to the email address you provide. If you need a physical membership card, please request one at the Museum’s front desk on your next visit.

 

Can I update the email address(es) associated with my membership? 

Yes! Please complete this webform: dupagechildrens.org/membership-inquiry to update your information. Please also review and update your contact information as you renew your membership.

 

Will I still need to show my Photo ID with my digital card? 

Yes. The safety of our members is very important to us, and we want to ensure that no one else is using your membership benefits.

 

How will my reciprocal benefits work when visiting other museums? 

If your membership level comes with reciprocal benefits, your digital membership card will display either the ACM logo, CLIMB logo, or both. Simply show your digital membership card & matching photo ID at participating museums to receive reduced admission! 

*While DCM and other partner museums are transitioning from being closed due to covid, other steps may be necessary to visit other institutions. Please check their website or call the museum you intend to visit beforehand.

 

MEMBERSHIP POLICIES

• Photo identification is required to use your membership card.
• Your membership’s free admission excludes scheduled group visits like field trips, parties, and some special events.
• Memberships are not refundable, transferable, or redeemable for cash.
• Memberships are designed to be used by one family and may not be loaned or used by those not named on the membership.
• All Adults (ages 16+) must be accompanied by a child.