Visitation FAQ & Policies

Policies and FAQs may be updated at any time.

 

BEFORE YOUR VISIT

Can I purchase tickets on-site at the Museum? 

Yes. Pre-Registration is recommended to guarantee Museum admission. Get Tickets Now. Walk-ins are welcome; however, if the Museum reaches capacity, there may be a wait for admission. Please call 630.637.8000 if you require assistance.

 

Cancellation Policy 

Reserved tickets are non-refundable after purchase. They may be rescheduled based on availability if notified at admin@dupagechildrensmuseum.org on or before the ticket date (fees may apply otherwise).

 

Do members have to make reservations before visiting the Museum? 

Pre-Registration is recommended to guarantee Museum admission. Walk-ins are welcome; however, if the Museum reaches capacity, there may be a wait for admission.

To receive your member benefit of free admission, please make sure you are signed in on the sales screen. Register and Sign In are located in the upper right hand corner of the sales screen on a desktop or upper left hand corner on mobile.

 

 

DURING YOUR VISIT

Mask Policy 

Masks are optional. As a reminder, if you or a member of your party is exhibiting any flu-like or Covid symptoms, or has tested positive within the last 10 days, please follow the CDC guidelines and stay home for the safety of all guests, staff, and volunteers.

 

Is food allowed in the Museum? 

Yes. Any food must be enjoyed on the lower level of the Museum in the café area only. Bean Sprouts Café is now open! In addition, food and drink can be brought from home. Food is not permitted in the exhibit spaces.

 

Can I leave the Museum and come back later? 

Yes. Guests are able to leave the Museum and reenter the same day. Must notify a Guest Experience staff member working at the front desk.

 

Will private lockers be available for use? 

Yes. Private lockers and coat racks will be available.

 

Will all of the exhibits be open? 

Some exhibits may be closed. DCM reserves the right to close exhibits as needed for the safety of our guests.

 

Behavior Expectations

Be kind. DCM is committed to providing a safe, respectful, and inclusive environment. DCM expects appropriate behavior from ALL persons.

Refrain from the following: This list is not exhaustive but is meant to provide examples.

• Using offensive, abusive, or threatening language and behavior
• Fighting, either verbally or physically
• Destroying property intentionally
• Wearing clothing depicting obscene messages through language or graphics

 

Any behavior deemed inappropriate may result in dismissal from the Museum building or DCM remote programs with no refund of any purchased ticket and/or cancellation of Museum membership with no refund.

 

What safety protocols is the Museum taking to keep everyone safe? 

Your safety is our top priority. To help provide the safest play experience possible, we’ve enhanced our already robust procedures:

• Face masks are optional
• Social distancing is encouraged
• Hand sanitizer stations are placed throughout the Museum
• Air filters are frequently changed and extra outdoor air is being brought in
• CDC guidelines for cleaning are being followed

 

Museum guests are asked to perform a COVID-19 self-assessment prior to coming to the Museum. 

If you or anyone in your group are experiencing one or more of the following symptoms, please stay home:

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea
• If you have had close contact with anyone diagnosed with or who has symptoms of COVID-19 within the last 14 days.

 

 

TO REDEEM BENEFITS FOR PRE-PURCHASED TICKETS

Proof of eligibility will be required at check-in for guests using these benefits. 

How to Redeem Groupon & Radio Shopping Show Vouchers 

To use a Groupon toward your general admission, tickets must be purchased in person at DCM. Radio Shopping Show Vouchers must be redeemed in person. 

 

To Use Reciprocal Benefits through the CLIMB Network for Pre-Purchased Tickets

Use code CLIMB at checkout to receive your CLIMB benefit. Must show your up-to-date membership card from your home Museum with the CLIMB sticker at check-in. Note: Benefits are applied AFTER tickets are added to your cart but BEFORE you enter payment info.

 

To Use Reciprocal Benefits through the ACM Network for Pre-Purchases Tickets

Use code ACMUSEUM at checkout to receive your ACM benefit. Must show your up-to-date membership card from your home Museum with the ACM logo at check-in. Note: Benefits are applied AFTER tickets are added to your cart but BEFORE you enter payment info.

 

To Use Active Military Family Benefit for Pre-Purchased Tickets

Use code ACTIVE at checkout to receive fifty percent off up to 4 admissions for active military. Must show active, non-expired military ID at check-in. Note: Benefits are applied AFTER tickets are added to your cart but BEFORE you enter payment info.