Private Play Time Policies & FAQs

Can I purchase tickets on-site at the Museum? 

No. All tickets must be purchased online a minimum of 1 week in advance. We are unable to accommodate walk-ins. Please call (630) 637-8000 if you require assistance.

 

Ticketing Procedures

• Only one group may book per session. Both experiences can be booked at the same time for access to all of the exhibits.
• Each session booked includes up to 20 people total including adults and children. Infants under 12 months do not count towards the limit. Minimum of 1 adult per 10 children required.

 

Cancellation Policy 

Cancellations received a minimum of 72 hours before reserved session will be eligible for a refund or reschedule. No refund will be issued for cancellations within 72 hours of the reserved session. All cancellation requests must be submitted via email to [email protected].

 

Mask Policy

Face masks are required to be worn over the nose and mouth by everyone ages 2 years and older at all times while in the Museum.

• No Neck Gaiters
• No fleece, lace, masks
• No bandanas or improvised masks

 

How many people can attend a Private Play Time session?

A maximum of 20 people can attend a Private Play Time session. Both children and adults count toward that total. Infants under 12 months do not count toward the limit of 20.

 

Adult/Child Ratio

A minimum of 1 adult per 10 children must accompany the group during the entirety of the visit. 

 

Can I use Passes or Coupons for Private Play Time?

No. Private Play Time is considered a special event and passes and coupons can not be used.

 

Why do members have to pay for Private Play Time?

Private Play Time sessions are exclusive events, separate from regular Museum admission.  

 

What safety protocols is the Museum taking to keep everyone safe?

Your safety is our top priority. To help provide the safest play experience possible, we’ve enhanced our already robust procedures:

• Capacities are greatly limited in all spaces
• Face masks are required to be worn over the nose and mouth by everyone ages 2 years and older
• Hand sanitizer stations are placed throughout the Museum
• Air filters are frequently changed and extra outdoor air is being brought in

After each session:

• A deep clean including electrostatic spraying of exhibit surfaces and high-touch areas is performed
• All loose parts are replaced with a clean set
• All restrooms are cleaned

 

Is food allowed in the Museum?

With advance notification, guests may bring in and enjoy food in designated spaces. Refrigeration and paper products will not be provided.

 

Will all of the exhibits be open?

Some exhibits will be closed. This includes AWEsome Water and Bubbles. DCM reserves the right to close exhibits as needed for the safety of our guests. 

 

Can my child play in other Museum exhibits?

Only Museum exhibits included in your Private Play Time experience will be available for your exclusive exploration.

 

Private Play Time participants are asked to perform a COVID-19 self-assessment prior to coming to the Museum.

If you or anyone in your small group are experiencing one or more of the following symptoms, please stay home:

• Fever or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea
• If you have had close contact with anyone diagnosed with or who has symptoms of COVID-19 within the last 14 days.